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Return / Exchange Policy
All bikini orders are final. Exchanges are authorized and handled on a case-by-case basis. We cut and sew every suit to order and inspect prior to shipping. Howvever, we are human, so if there is an error with your order, a defect or a sizing issue please email us at email@example.com, and we will do our best to rectify the situation. This may include item full or partial replacement, exchange, or alterations, whichever deemed necessary by Showstopper staff.
We recommend for suits to be ordered at a minimum of 6 weeks out from a show, allowing enough time to try on and have any issues addressed. We cannot assume liability for issues with last-minute orders where sufficient time for exchange or alterations/repairs to be made, allowing proper time to do so, including standard shipping both ways.
Any tags and hygienic liners must still be attached to garments. No sign of wear may be present. Items returned will be thoroughly inspected. Any suits that are soiled, have been previously worn or laundered will not be taken back in any circumstance.
All other items purchased from www.showstopperbikini.com can be exchanged or returned, provided the item has not been removed from original packaging and remains in new, unused, condition.
If you wish to return or exchange a product, you must contact us within 7 days of receipt of your item. All items must be received within 21 days of request authorization. A 10% restocking fee will be applied to returned items. Monetary refunds will only be applied to the original payment account, otherwise store credit will be given. Customers are responsible for paying shipping costs when returning an item for exchange. Shipping costs are non-refundable. When shipping an item back to us, we suggest using a shipping service that allows you to track your package and purchase shipping insurance. We are not responsible items not received.
If your bikini does not fit perfectly, we offer free alterations. Our bikinis are made to be worn more than once. In fact, this is the concept that started our business. We’ve competed and been in your shoes, and know that competing is expensive. A competition suit is a big investment and shouldn’t be made to be worn only once. Very few competitors can afford a new bikini every competition, but no competitor wants to wear the same exact suit twice. So, we designed connectors that can be swapped-out to change the look of your bikini for every competition. With that being said, as we compete and evolve, our bodies change. At any time, if your bikini doesn’t fit you like a glove, email us to request alterations, and we will provide you with instructions for measurements and shipping.
*Alterations can accommodate for a limited range of size fluctuation. If there is a drastic change in your measurements, going up or down a size may be required, which would require the purchase of a new suit. This service is offered to original purchasers only. Customer is responsible for shipping costs both ways.